技术支持 Technical support
尊敬的客户：
1、您如果对本公司经营的某个产品全部、部分、技术规格、性能和应用感兴趣，请与我们的工程师联系或通过电子邮件
sales@airconsys.com，我们将尽快满足您的要求。
2、如果您希望得到本公司的产品目录、光盘和技术文章等，请与本公司客服联系或通过邮件acs@airconsys.com我们在获知您的要求后尽快与您联系。
Technical support
Dear customer:
Many thanks for your interest and support to ACS. Your call or email is very important to us.
1、When you have interest and question about any products we supply,please sent a email to contact our engineersales@airconsys.com., we will reply you as soon as possible.
2、when you want to have the new production sections,CD,or technical articles,please contact our Please contact our customer service engineer or sent a email toacs@airconsys.com,we will reply you as soon as possible.
客户服务 CUSTOMER SERVICE
尊敬的客户：
客户是康卓系统工程服务的核心；我们非常重视您的意见与感受；公司秉承客户至上，诚信服务的原则，为客户提供合理价格和优良 品质的产品，如果我们的客户不能满意，那么我们就不能获得持久前进的动力，其它的竞争者就会走到我们前面，“逆水行舟，不进则退”是我们一贯用以鞭策自我的座右铭！
服务是由全体员工体现的，公司希望每一位员工都具有强烈的使命感，优秀的职业素质，做好每一个服务细节，使我们的客户得到满意。帮助客户成功是公司业务成功的基础！
您如果对我们的服务有任何意见或在任何环节受到不公平的待遇，敬请联系我们，我们将在第一时间回复您，非常感谢您！
1. 客户服务--如果我们的客户不能满意，那么我们就不能获得持久前进的动力。客户是我们的核心,每个员工都应该围绕服务做好自己 的工作。
2. 康卓公司提供的所有产品将由我司客服部门委托第三方专业物流公司或速递公司或本公司物流车辆等运抵合同当中与客户约定的地 址 。服务将贯穿在整个物流过程中，如果您没有得到我们传递的公正服务，敬请联系公司021-66531763。
3. 产品在使用前，本公司会应客户书面或EMAIL或电话要求提供现场技术支持、培训及演示，以使客户充分理解产品功能、使用方法及 注意安全事项。需要声明的是，除非特别约定，产品报价书一般不包含现场技术服务费。
4. 本公司售出产品在质量保证期内发生产品质量原因、非使用不当、非人为因素损坏、非第三方因素造成等，康卓公司将在接到客户 电话或书面通知后及时对此进行妥善协调。有合同规定的按合同条款执行，或者按国家或行业相关规定或双方协商解决。
5. 本公司将定期检讨客户服务条款和执行效果，您如果对本公司的客户服务不满意，或者有任何建议，敬请随时和我们的工程师或公 司管理层沟通。
Customer service
Dear customer:
We cleave to the misson that customer is supremacy,;provide trustworthy service .We do provide the product of reasonable price and good quality , Your feeling or opinion is very important to us.If you can't be satisfied, so we can't acquire motive of more progress, other competitors will exceed. "sail against the current, not enter then back" is the motto that we are consistent to urge on ego!
Service embody all employees' will, the company hopes each employee has a strong sense of mission, excellent occupation character, do each service detail well, make our customers get a satisfaction.Assist with customer to get success, is the foundation of our successful business!
You are encouraged to point out any problems about the services of us and our staff, please contact and give us you complain,we will reply you in first time.We appreciate it very much!
1. If you can't be satisfied, so we can't acquire motive of more progress.We will try to be the best!
2. We will submit the third party(the professional professional logistics company or pass logistics vehicle etc.)to deliver our goods to the conventional place.The service will pierce through the whole logistics process, if you didn't get the fair service , contact us please ,021-66531763.
3.Before using, we will provide the spot technique support as the request of customer's writing form or EMAIL or telephone .Train and demonstrate,is to make the customer comprehend the product's function, operation and safe notice. We specifically disclaims , unless special engagement, the product offer book doesn't include the spot technique service fee generally.
4. In the warranty period,if our productions have the qulity problem.After we receive the customer's telephone or notice ,we will assort with the manufacturer to give you a best answer.The warranty shall not apply to defects resulting from improper or inadequate maintenance, adjustment, calibration or operation by customer. There is contract provision to press contract item performance, or press nation or the profession related provision or both parties negotiate to solve.
5. We will periodically examine customer service item and performing result, if you are dissatisfied, or have any suggestion to our service, please contact our engineers or manager at any time .
